Communication is an important part of Silicon Cert Laboratories’ overall quality of work. We understand the importance of our clients knowing when their test samples have been received and scheduled to begin testing or their initial analysis. Clients can expect to be informed of approximately when their project will be completed and to be updated on any appropriate feedback or observations. Communication is also important when clarifying and summarizing our client’s requirements during the request-for-quote (RFQ) process. The intent, of course, is to safeguard against any misunderstanding about the test or analysis that is to take place.

If requested, SCL can provide a Work-In-Progress status report based upon our in-house Customer Tracking System (CTS). This system was developed to provide our client services group with timely information regarding expected completion dates of current jobs along with a view of available capacity to plan future jobs.

Annual client surveys have resulted in >90% of all clients reporting communications with our team to be “outstanding.” Silicon Cert Laboratories didn’t invent the concept of keeping customers informed…..it just makes sound business sense that we practice it!